The University of Montana faced a significant enrollment and retention crisis in the mid-2010s that demanded a complete overhaul of their student onboarding process. Their biggest breakthrough came from shifting away from overwhelming information dumps during in-person orientation to creating meaningful peer-to-peer connections through a curated online experience.

The university needed to serve diverse student populations beyond traditional-aged students while also redesigning their bystander intervention training with better tracking capabilities. After exploring various LMS options that felt clunky and unappealing, they discovered a solution that addressed all their priorities in one comprehensive platform.

The transformation delivered exceptional results, with the university praising not just the technology but the outstanding customer service experience. Their new approach allows them to customize content for different student groups while maintaining the personal connections that drive retention.

"It presented possibilities to answer all of those questions and so I was like, 'Okay, I'll see what they have to say.' We did a demo, and the rest is history."

Devin Carpenter
Director of New Student Services
University of Montana